Privacy and Data Policy

Telephone. 07780 626319

Email. intensyslife@outlook.com

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time

We only keep personal data for as long as necessary to provide our services and meet our legal obligations, in accordance with the principles set out in the UK General Data Protection Regulation (UK GDPR).

Client contact and booking details
We retain your contact details and booking information for the duration that you are an active client. When you cease to be a client, these records will be deleted within a reasonable period, unless we are required to retain them for administrative, legal, or insurance purposes.

Health information (including health questionnaires)
Health information is collected to ensure that classes are safe and appropriate for you. These records are reviewed on a regular basis and will not be kept longer than necessary. Outdated or no longer relevant health information will be securely deleted or destroyed within a reasonable timeframe after you stop attending classes, taking into account our legal and insurance obligations.

Financial records
Online (website) payments are processed through third-party providers, and we do not store your financial details.

For class payments made by bank transfer, clients arrange payments directly through their own banking provider. We do not collect or store your banking details. We may retain a basic record that a payment has been made for administrative purposes, but this does not include sensitive financial information.

Photos and videos (marketing purposes)
Photos and videos may be taken and used for marketing purposes, including on our website, social media, and promotional materials. These may be retained and used on an ongoing basis unless you request that they are removed. You have the right to withdraw your consent at any time, and we will stop using your images in future materials upon request.

Data review and deletion
We regularly review the personal data we hold and securely delete or anonymise information that is no longer required. Data is disposed of securely, whether held electronically or in paper form.

This retention schedule is designed to ensure that personal data is not kept longer than necessary, while allowing us to meet our responsibilities for safety, legal compliance, and business administration.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint